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You can track orders placed on, as well as orders placed over the phone, on eBay, or via other methods such as postal mail. If you're looking for shipping information on orders placed on, and you created a new account or used an existing account, you'll simply log in to your MyAccount (in the menu bar above) to view the status and get the tracking number. For phone/eBay/postal mail orders, you'll need your Sales Order Number and phone number associated with the order, OR the phone number and zip/postal code associated with the order. For orders placed on using Express Checkout, you'll need the phone number and zip/postal code associated with the order.

Shipping/tracking information is updated at 8:00 PM Pacific time, Monday - Friday. Carvin does not ship on weekends or major holidays. For detailed information on Carvin shipping policies & procedures, click here.

IMPORTANT: The tools below are for tracking orders once they have shipped. The build progress of custom built items such as Custom Shop guitars and basses, or amplifiers with custom vinyl covering, cannot be tracked online until they have been shipped. If you have questions about these types of orders, Contact Carvin Customer Service.

Select your ordering method below:

Need help? For questions about already-placed orders, shipping status, or other ordering/shipping questions, Contact Carvin Customer Service. For issues with the website only, Contact the Webmaster. Thank you for ordering from Carvin!
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