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revised July 2015

STANDARD SHIPPING uses Ground and Priority Mail (except where noted) for all deliveries. Carvin Guitars will decide how to best ship your order upon packaging. Packages shipped via Ground can be tracked online using your order confirmation number. The rule of thumb is that small orders will be delivered via USPS Priority, and larger items will be delivered via Ground carrier.

Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Carvin Guitars does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.


Expedited shipping is also available. You can select 3-day and 2-day shipping in the shopping cart. Ground shipping for these delivey options based on business days, therefore (for example), and item ordered on Wednesday with 3-day delivery would not arrive until the following Monday.

If you need overnight shipping, or overnight shipping with Saturday delivery, please call the Carvin Guitars staff at 858.484.8277 to make arrangements.

Please note that Carvin Guitars cannot guarantee overnight delivery of products, because of variables such as time of day the order is placed, available stock on hand, and other factors.

Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Carvin does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.


Shipping charges to Alaska, Hawaii & Canada are similar to expedited shipping. The shopping cart on will correctly calculate your shipping total to these areas or you can contact our sales staff for a shipping quote.

Shipping to Alaska & Hawaii is 3X the standard shipping charge, and shipping to Canada is 4X the standard shipping charge.

Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Carvin does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.


At this time, Carvin Guitars does not ship to APO/FPO addresses. This is due to high damage rates and loss experienced in the past. Additionally, it is bad for electronic gear and guitars to sit in non-climate controlled warehouses/depots often used in the APO/FPO pipeline. If you use an APO/FPO address, it's recommended that you ship your order to a friend/relative in the US, and have them make arrangements to ship to you via a major carrier.


All Custom Shop guitars and basses ship via ground to the continental US at a flat rate of $29.00, except for headless guitars, which ship for $21.00. Kits ship at a flat rate of $22.00. Alaska, Hawaii & Canada shipping is the same formula as noted above.


Guitars-in-Stock ship at the same rate as Custom Shop instruments. Generally, Guitars-in-Stock ship 3 - 5 business days after the order is placed. This is so that the Custom Shop staff can give your new guitar or bass a thorough inspection, cleaning and final setup. Need overnight shipping, Saturday delivery, etc? Call us!


Small orders are generally shipped via USPS Priority Mail.

Small parts orders cannot be combined with larger orders for shipping purposes. That is, Carvin will not place small items in the case with a guitar or in the box with an amplifier. This is to further protect your items in transit. So, for example, if you order a guitar and a strap and some strings, the strap and strings will be shipped in separate packaging from the guitar, and you would pay the standard shipping amount for the guitar, and the standard small parts shipping total.


Customers who are in need of warranty repair service by Carvin should note the following policies and procedures:

1. For gear requiring warranty service within 30 days of the original invoice date, Carvin will issue a call tag for the shipper to pick up the equipment at our expense. Carvin Guitars will also pay the return shipping to the customer.

2. For equipment requiring warranty service work beyond 30 days of the original invoice date of the item, the customer is responsible for shipping of the item to the Carvin Guitars factory in San Diego, California. Shipping insurance is strongly recommended, as Carvin Guitars will not be held responsible for damages incurred in transit. If the item is being returned for warranty service less than one year from the original invoice date, Carvin Guitars will pay for return shipping to the customer.

3. For all equipment requiring warranty service or other work beyond one year from the original invoice date, the customer is responsible for all shipping charges both to and from the factory.


You can now have your Carvin Guitars Custom Shop guitar or bass "rushed" through the build process. This doesn't mean that the quality of the build is rushed, just that your order is guaranteed to ship within 30 days. The charge for the RUSH option is $100. If you select the RUSH option, we guarantee your new guitar or bass will be shipped within one month of the first business day after your order is placed. That is, if you order on Tuesday, the clock starts ticking on Wednesday. If you order on Friday, the clock starts on Monday. Holidays are excluded - if you order the day before a holiday, the clock starts on the first business day after that holiday.

If you decide to return your guitar or bass under our 10-Day No Risk Trial, the $100 is NOT REFUNDABLE. If we fail to meet the deadline, we will refund your $100. Note that the deadline is from the first day ordered to the day your new instrument is shipped (not to the day you receive it).

Combine the RUSH option with our expedited shipping, and you can be playing your new Carvin in as little as 4 - 6 weeks! To have your build "rushed", call our toll-free number at 858.484.8277.


You can get your Carvin Guitars Custom Shop guitar or bass build started by paying a deposit of 20% of the total price (excluding shipping). When you pay a deposit, we'll begin your build immediately, and when your build is complete, we'll automatically bill you the balance using the same billing method as you used for the deposit. The Guitar Builder has an option at the end to select this method of payment. Note that if you're paying by check, we will not start your build until your deposit check has cleared. If you wish to change your billing method for the remaining balance, please call 800-854-2235 to make arrangements (be sure to have your order number handy).

There is a 20% restocking/cancellation fee on all online Custom Shop builds that are cancelled prior to receipt of the instrument. Therefore, if you pay a deposit, and subsequently cancel your order, you will not be refunded the 20% deposit. By selecting the 20% Deposit option in the Guitar Builder, you acknowledge these terms.


Items that are In-Stock are generally shipped the same day they are received (Monday-Friday), if the order is received before noon Pacific Time. For orders placed late in the afternoon or on the weekends, shipping will occur on the next business day. Therefore, an order placed Friday night will not ship until Monday. An order placed Wednesday morning will ship Wednesday afternoon.

Guitars-in-Stock take a few days to process and ship, as they are given a final inspection prior to being shipped.

How long it will take to receive your order depends on where you live, and what you ordered. A guitar shipped via Ground generally takes about 5 - 6 days to reach the East Coast. A small parts order will be received between 2 - 4 days via USPS Priority mail. However, once your package has left Carvin Guitars, we cannot control factors such as weather that may delay your receipt.

Transit Time from Carvin


On rare occasions, an item may be out of stock. If an item is out of stock, you will see a graphic on the product page indicating the expected in-stock date. You can still order, even if an item is out of stock, and it will ship as soon as it's available. You will also receive an automated email message if you order an item that is out of stock. If you order an item that's out of stock, and change your mind, you can cancel your order with no penalty.


The only way to appreciate the performance of a Kiesel Guitars/Carvin Guitars product is to use it in your own environment, giving it the test of "real world" performance. Take 10 days to try out Carvin Guitars products.  Your trial period starts when the merchandise is received by you, not when it's shipped. Really give it a workout. If you're not satisfied for any reason, send it back for a prompt refund or exchange - you would only be responsible for the shipping.


Purchase orders accepted from schools & government agencies. Personal Checks: Allow 2 weeks for your check to clear. Satisfaction guaranteed or your money back after trying for 10 days.


Carvin ships worldwide! Please note that international customers (including Canada) are responsible for any import taxes or duty - the shipping charges you pay on just cover the shipping itself. The shipper will contact you before delivery to tell you the import tax and duty amount due.


Carvin Guitars sells and ships internationally world wide, except for Japan, China, Thailand & Korea. Carvin Guitars customers in Japan, China, Thailand and Korea must place orders through their local dealers. You can find the dealer information for each country below:

Sound House Inc.
14-3 Shinizumi
Narita, Chiba, Japan 286-0825
Tel: +81 476 89 1111
Fax: +81 476 89 2221

Guitarcube Instrument Company
#7-4 FengChao Art Zone, YiXianGuoJi, SiHui
ChaoYang District
Beijing China 10007
Tel: +86 010-65569707
Fax: +86 010-52836724

Fret Tone & Pedal Park
Room 419, 4th Floor, 246 Time Square Building
Sukhumvit Road
Klongtoey, Bangkok, Thailand 10400
Tel: 081-9160682
Tel: 087-0126969
Tel: 081-8131595

Tone Quest
B1, 284-2, Seokchon-Dong, Songpa-Gu
Seoul, S. Korea
Tel: 82.2.34718556
Fax: 82.70.4170.4156


Orders shipping to California will have sales tax of 7.5% added* to the total.

*For California orders which will be shipped to San Diego County or North San Diego County, the sales tax of 7.5% will have an additional 0.50% added to it once the order is received and processed, to make the total sales tax 8.0%.


Allow up to 1 week for delivery of instruments purchased from Guitars-in-Stock and Cobalt models. Carvin Custom Shop guitars and basses can take anywhere from 6-12 weeks for delivery, depending on the model, options and time of year. You will receive a post card when your order is processed with an estimated completion date.

There is a $50 fee for any changes to Custom Shop orders, and change requests requiring a complete rebuild will not be honored. There is a 20% restocking fee (including options) for Custom Shop orders cancelled prior to customer's receipt of instrument.


In the event you return a new item to Carvin Guitars for exchange or refund, whether it's due to shipping damage, DOA, or you simply decided you didn't want it, the gear must be received by Carvin Guitars within 30 days of the date return arrangements were made with Carvin Guitars Customer Service. Items that are not returned within 30 days may be charged in full to your credit card. To arrange to return an item, contact Carvin Custom Service at (858) 484-8277.


Guitars & Basses have a 5 YEAR limited warranty. The Limited Warranty will be void (not covered) under the following conditions: a) any modified product, b) speakers with burnt, damaged or open voice coils, c) moisture, d) salt/smoke/contaminants, e) natural disasters, f) accidents, g) abuse, h) lack of reasonable care, or i) damaged caused to speakers or horn drivers caused by this unit. This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for Carvin Guitars any liability in connection with the sale of servicing of Carvin Guitars products. Carvin Guitars shall not be liable for incidental or consequential damages.

For USA warranties, Carvin Guitars will provide its own service and parts at no charge providing the Customer includes "proof of purchase" (receipt or invoice) and the unit is shipped in the original carton. If covered under warranty: 1 to 90 days, Carvin pays ground shipping both ways. 91 days to 365 days, customer pays shipping to Carvin Guitars, Carvin Guitars pays return ground shipping. Over one year, customer pays shipping both ways.

Note that the warranty is not transferrable, so is only applicable to the original owner of the gear in question.


Carvin Guitars strives to process refunds as quickly as possible. Refunds are not processed until the gear being returned is received and tested at the factory. Please keep in mind that all credit card issuers and banking institutions have their own guidelines for processing credit card refunds, and legally, have up to 30 days to post the refund to your account. Carvin's Accounting Department will process your refund as soon as the Returns & Repairs Department indicates the gear has been returned in proper working order and condition (usually within 48 hours of receipt).

All refunds for products purchased with a personal check or cashier's check/money order will be issued a corporate check by Carvin within 10 days of receipt of the gear.


Carvin Guitars continually adds and removes sales items, special offers and other promotions. Unless explicitly stated, these promotions are not retroactive to orders that have been already placed.


Carvin Guitars reserves the right to change product specifications, options, standard features and pricing at any time. While we will make every effort to update the catalog and website accordingly, errors may occur. Carvin is not responsible for reasonable errors that may have been overlooked.

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