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SHIPPING POLICIES & PROCEDURES
revised March 2008
STANDARD SHIPPING
Carvin.com uses UPS Ground and Priority Mail (except where noted) for all
deliveries. Carvin will decide how to best ship your order upon
packaging. Packages shipped via UPS can be tracked online using your
order confirmation number. The rule of thumb is that small orders will
be delivered via USPS Priority, and larger items (guitars, amps, speakers, etc) will be delivered via UPS.
EXPEDITED SHIPPING
Carvin.com will ship all expedited orders via UPS (except where
noted). Expedited costs are estimated by the following:
- Next day 4x standard shipping
- 2nd day 3x standard shipping
- 3rd day 2x standard shipping
The actual shipping cost will be calculated when you check out.
Certain products are shipped via Pilot services due to their size
and weight. The actual expedited shipping cost will be applied when your order
is received. Expedited Air Freight quotes are available via phone or
email, please contact sales.
ALASKA, HAWAII & CANADA SHIPPING
Shipping charges to Alaska, Hawaii & Canada are similar to expedited shipping. The shopping cart on Carvin.com will correctly calculate
your shipping total to these areas (including expedited shipping) or you can contact our sales staff for a shipping quote.
Shipping to Alaska & Hawaii is 2X the standard shipping charge, and shipping to Canada is 3X the standard shipping charge. Therefore, an item shipped
2-Day to Hawaii would be 6X the base shipping rate (2X the standard shipping charge because it's Hawaii, and 3X that charge because it's 2-Day).
GUITAR & BASS SHIPPING
All Custom Shop guitars ship UPS ground to the continental US at a flat rate of $26.00. Custom Shop basses ship at a flat rate of $29.00. Cobalt acoustic guitars ship at a flat rate of $22.00, and Carvin kits ship at a flat rate of $15.00. Alaska, Hawaii & Canada shipping is the same formula as noted
above. Guitars-in-Stock ship at the same rate as Custom Shop instruments ($26.00/guitars, $29.00/basses). Expedited shipping is also available on all these items.
SMALL PARTS ORDERS
 Certain items, such as small parts, strings, stands, microphones, pics, clothing, etc are shipped ground
for a flat rate of $9.50, regardless of quantity ordered. You can mix and match different part numbers in different quantities,
and the entire order will ship for the flat rate. Small items eligible for flat rate shipping are indicated with the "Flat Rate Shipping" logo on the right.
Small orders are generally shipped via USPS Priority Mail.
Small parts orders cannot be combined with larger orders for shipping purposes. That is, Carvin will not
place small items in the case with a guitar or in the box with an amplifier. This is to further protect your
items in transit. So, for example, if you order a guitar and a strap and some strings, the strap and strings
will be shipped in separate packaging from the guitar, and you would pay the standard shipping amount for the guitar,
and the standard small parts shipping total.
You may combine flat rate shipping with express shipping based on the multipliers detailed above under "Expedited Shipping".
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Items that are In-Stock are generally shipped the same day they are recieved (Monday-Friday), if the order is
received before noon Pacific Time. For orders placed late in the afternoon or on the weekends, shipping will occur
on the next business day. Therefore, an order placed Friday night will not ship until Monday. An order
placed Wednesday morning will ship Wednesday afternoon.
Guitars-in-Stock and Cobalt guitars take a few days to process and ship, as they are given a final inspection prior to being shipped.
How long it will take to receive your order depends on where you live, and what you ordered. A guitar shipped UPS Ground
generally takes about 6 days to reach the East Coast. A small parts order will be received between 2 - 4 days via USPS Priority
mail. However, once your package has left Carvin, we cannot control factors such as weather that may delay your receipt.
OUT OF STOCK ITEMS
If an item you order is out-of-stock, a Carvin representative will contact you.
10-DAY TRIAL
The only way to appreciate the performance of a Carvin product is to
use it in your own environment, giving it the test of "real world"
performance. Take 10 days to try out Carvin products. Your trial
period starts when the merchandise is received by you, not when it's
shipped. Really give it a workout. If you're not satisfied for any
reason, send it back for a prompt refund or exchange - you would
only be responsible for the shipping.
PAYMENT
Purchase orders accepted from schools & government agencies. Personal Checks:
Allow 2 weeks for your check to clear. Satisfaction guaranteed or
your money back after trying for 10 days.
INTERNATIONAL SALES
Orders outside the USA must be taken from your local dealer - see
carvinworld.com.
CANADA ORDERS: Carvin pays all
import fees & taxes! You just pay shipping.
CALIFORNIA SALES TAX
Orders shipping to California will have sales tax of 7.25% added* to
the total.
*For California orders which will be shipped to San Diego County or
North San Diego County, the sales tax of 7.25% will have an
additional 0.50% added to it once the order is received and
processed, to make the total sales tax 7.75%.
GUITAR & BASS ORDERS
Allow up to 1 week for delivery of instruments purchased from Guitars-in-Stock and Cobalt models. Carvin Custom Shop guitars and basses can take anywhere
from 6-12 weeks for delivery, depending on the model, options and time of year. You will receive a post card when
your order is processed with an estimated completion date.
There is a $50 fee for any changes to Custom Shop orders, 20% restocking fee (including options) for Custom Shop
orders cancelled prior to customer's receipt of instrument.
SOLID 1 YEAR WARRANTY
All Carvin products have a full 1 year warranty against
manufacturing defects on parts and labor, except wireless systems,
and guitar and bass amp tubes which have a 90 day warranty. DCM power
amps come with a longer warranty of 3 years, while all Custom Shop
guitars and basses carry an even longer warranty of 5 years. In
fact, if any product becomes defective at any time during its
warranty period, we will send that product through our Quality
Assurance Lab to ensure that it meets all factory specifications.
Note that the Carvin warranty is not transferrable. The warranty only applies to gear still in the possession of the original owner.
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