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   Why Should You Buy From Carvin Guitars?

   Carvin Guitars Endorser Information


  All Questions Regarding Guitars & Basses
  Including Shipping, Sales & Service


  Order Tracking
  Shipping Policies & Other Information
  International Information

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  Carvin Museum

SITE REQUIREMENTS
CarvinGuitars.com is designed to work on all browsers, on all platforms. For maximum functionality, we recommend the latest version of whatever your browser of choice is. Javascript must be enabled to build guitars using the Guitar Builder, or to place orders.

ORDERING
Ordering from Carvin Guitars is easy! Our complete inventory is listed on the site - simply find the items you're interested in, and add them to the cart. Our shopping cart uses the latest technology and security to ensure your personal information is safe. You can order from CarvinGuitars.com with complete confidence.

SHIPPING
See detailed shipping information here.

CONTACTING CARVIN GUITARS
You are welcome to contact Carvin Guitars at the phone number listed at the top of the page, during the hours specified. You may also use the contact forms listed in the box on the right to direct your question to a specific department.

RETURNS, REPAIRS & SERVICE
For returns, repairs and service information, contact Carvin Guitars using this form. A representative will contact you as soon as possible.

IMPORTANT INFORMATION ABOUT INTERNET SECURITY
Carvin Guitars will never ask for your personal information such as passwords or credit card information via email. Fake messages like these, called "phishing" messages, are becoming more popular methods on the internet for scammers trying to trick you into giving away your personal information. If you receive a message claiming to be from Carvin Guitars asking for this type of information, DO NOT RESPOND. Please notify the webmaster so we can investigate. The same goes for other organizations - PayPal, your bank, eBay - they will never ask you to submit a password, credit card info, your Social Security number or other personal data via email. As long as you don't respond to these types of messages, your personal data will remain secure.

INFORMATION ON VINTAGE CARVIN GEAR
If you're looking for information on vintage Carvin guitars, basses, amplifiers or other gear, visit CarvinMuseum.com.


Here are some commonly asked questions regarding Carvin gear and ordering.  For more FAQs, visit the FAQ section of the CarvinBBS.com forums.

Can I pay a deposit on a Custom Shop guitar or bass?

Yes.  You can pay 20% down to get your build started.  The balance must be paid in full before your new guitar or bass ships.

Does Carvin Guitars offer lay-a-way on other gear?

No.  However, qualified applicants can finance their purchase.  For details on customer financing, click here.

Will Carvin Guitars repair my vintage gear?

In some cases, Carvin Guitars will refinish your vintage Custom Shop instrument or provide other service on vintage gear. Contact Carvin Guitars using this form for rates and other information.

Is the Carvin warranty transferrable?

No. The warranty on Kiesel Guitars / Carvin Guitars Custom Shop instruments only applies to the original owner, and cannot be transferred if the gear is sold.

Can I get a Carvin Guitars logo for my kit guitar or bass headstock?

No. To help prevent counterfeit instruments, Carvin Guitars cannot provide headstock logos for kits.


Lee McKinney
Neil Zaza
In Memory of Lowell C. Kiesel © 1996 - 2015 Kiesel Guitars | All Rights Reserved | Privacy Policy 
CarvinGuitars.com - Custom Guitars and Basses Made in the USA