SITE REQUIREMENTS
Carvin.com is designed to work on all browsers, on all platforms. For maximum functionality, we recommend the latest version of whatever your browser of choice is. Javascript
must be enabled to build guitars using the Guitar Builder, or to place orders.
ORDERING
Ordering from Carvin is easy! Our copmplete inventory is listed on the site - simply find the items you're interested in, and add them to the
cart. You'll also be shown accessories that we recommend for individual products, which you can add to the cart.
Our shopping cart uses the latest technology to ensure your personal information is secure. You can order from Carvin.com with complete confidence.
SHIPPING
See detailed shipping information here.
CONTACTING CARVIN
You are welcome to contact Carvin at the phone number listed at the top of the page, during the hours specified. You may also use the contact forms
listed in the box on the right to direct your question to a specific department.
RETURNS, REPAIRS & SERVICE
Use the contact form linked in the box on the right to contact our Service Department. You can also visit CarvinService.com for
RMA forms and detailed return/repair information, as well as set-up guides, manuals, and replacement parts information.
INFORMATION ON VINTAGE CARVIN GEAR
If you're looking for information on vintage Carvin guitars, basses, amplifiers or other gear, visit CarvinMuseum.com
Here are some commonly
asked questions regarding Carvin gear and ordering.
For more FAQs, visit the FAQ section of the
Carvin.com BBS.
Can I pay a deposit on a Custom Shop guitar or bass?
Yes. You can pay
20% down to get your build started. The
balance must be paid in full before your new guitar
or bass ships.
Does Carvin offer lay-a-way on other gear?
No. However,
qualified applicants can finance their purchase.
For details on customer financing, click here.
What is SNAGG?
SNAGG is a
Radio Frequency Identification Device (RFID)
applications integrator focused on musical
instrument registry, theft deterrence, product
verification, asset recovery, and supply chain
integration. It is not a "guitar Lojack" - it won't
find your guitar or bass if stolen, but it will
identify it as yours to law enforcement, pawn shops,
etc.
Read the entire SNAGG FAQ right here:
http://www.snagg.com/faq.htm
Will
Carvin repair my vintage gear?
Carvin has always been in the business of
manufacturing new, state-of-the-art instruments,
amplification, pro audio and other gear, and not in
the business of repairs (other than warranty). Carvin will repair those
items that are currently available in the catalog
and some models that are out of warranty. Carvin
does not have the resources or assets to repair all the vintage equipment they have
produced in the past 60+ years. Your best bet is to
take your vintage gear to a qualified technician.
In some cases, Carvin will refinish your Carvin instrument or provide other service on vintage gear. Visit
this page on CarvinService.com for rates
and other information.
Is the Carvin warranty transferrable?
No. The warranty on Carvin Custom Shop gear, amps and pro audio equipment only applies
to the original owner, and cannot be transferred if the gear is sold.
Can I
get a Carvin logo for my kit guitar or bass
headstock?
No. Carvin cannot provide headstock logos for kits.
However, it's pretty easy to make your own logo -
there are quite a few sites on the 'net that explain
how to do this.
