Contact Carvin Customer Service directly at (800) 854-2235, or by completing the appropriate form below:

  General Questions About Carvin Products

  General Questions About Already-Placed Orders or Other Customer Service Issues

  Returns, Repairs and Other Service Issues

  Carvin.com Website Issues

You can register your new Carvin product online here:

   Online Product Registration

   Why Should You Buy From Carvin?

Sign up for our free catalog:

  Catalog Request Form

  Order Tracking

Want to write a review on a Carvin product? Go here:

  Online Product Review Form

Need help with a Carvin product?  Don't panic!  The fastest way to get help is to visit our Forums - there are hundreds of members with a great deal of accumulated Carvin experience.

  Carvin.com Forums

Need a manual?  Look here:

  Carvin Manuals

Looking for information on vintage Carvin gear? Check here:

  The Carvin Museum

Interested in a Carvin endorsement? Read more here:

  Carvin Endorser Information

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Here are some commonly asked questions regarding Carvin gear and ordering.  For more FAQs, visit the FAQ section of the Carvin.com BBS.

Can I pay a deposit on a Custom Shop guitar or bass?

Yes.  You can pay 20% down to get your build started.  The balance must be paid in full before your new guitar or bass ships.

Does Carvin offer lay-a-way on other gear?

No.  However, qualified applicants can finance their purchase.  For details on customer financing, click here.

What is SNAGG?

SNAGG is a Radio Frequency Identification Device (RFID) applications integrator focused on musical instrument registry, theft deterrence, product verification, asset recovery, and supply chain integration. It is not a "guitar Lojack" - it won't find your guitar or bass if stolen, but it will identify it as yours to law enforcement, pawn shops, etc.

Read the entire SNAGG FAQ right here:

http://www.snagg.com/faq.htm

Will Carvin repair my vintage gear?

Carvin has always been in the business of manufacturing new, state-of-the-art instruments, amplification, pro audio and other gear, and not in the business of repairs (other than warranty), refinishes, set-ups, etc. Carvin will repair those items that are currently available in the catalog and some models that are out of warranty. Carvin does not have the resources or assets to repair all the vintage equipment they have produced in the past 60+ years. Your best bet is to take your vintage gear to a qualified technician.

Is the Carvin warranty transferrable?

No. The warranty on Carvin Custom Shop gear, amps and pro audio equipment only applies to the original owner, and cannot be transferred if the gear is sold.

Can I get a Carvin logo for my kit guitar or bass headstock?

No. Carvin cannot provide headstock logos for kits.

However, it's pretty easy to make your own logo - there are quite a few sites on the 'net that explain how to do this.

How do I install Dunlop Straplocks?

Read this article: http://www.carvinbbs.com/viewtopic.php?t=12